Capture feedback, suggestions and ideas from your employees, partners as well as customers
All of Your business stakeholders (employees, partners as well as customers) have big ideas. How efficiently you can hear them and adapt them to improve your product/service?
Capture feedback, suggestions and ideas from all of your employees, partners as well as customers/users. Gather social feedback without sending your users away using the following web based idea/feedback management tools. Use these tools to enable people to
- Share/suggest an idea
- Request a service/feature
- Ask a question
- Report a problem
- Giving praise / appreciate your outstanding service !
crowdsound is a tool that allows companies and websites to gather, organize and respond to suggestions from their users. Using a crowdsound widget on their website, companies can transparently gather suggestions from users without forcing them to navigate away from their page.
UserVoice enables companies to embed widgets onto websites and applications to sollicit feedback from users in combination with a Digg-like voting feature. The idea behind that approach is that it’s easier and more scalable to crowdsource user opinions, ideas and suggestions than other ways of communication.
You can use the UserVoice service for free, but with a rather big limitation on features allowed. More advanced packages are available starting from $289 per month, and there are also special packages for startups, non-profit organizations and educational institutions.
SuggestionBox provides an interactive suggestion system for users to submit insightful suggestions for improvement to any company they care about. Users can make suggestions from the SuggestionBox website or via a mobile interface. The SuggestionBox Dashboard allows them to track the status of their suggestions in real time as they travel through the review and implementation cycle.
The SuggestionBox widget allows companies to add a sleek user interface for collecting actionable ideas to their site, which they can use to manage and share suggestions throughout their organizations. SuggestionBox.com fills a gaping hole in the feedback loop using the power of the internet. It’s the simple solution that people can use to let organizations know what they really want.
SuggestionBox.com modernizes the generations old practice of attempting to connect with customers.
How IdeaScale Works:
- Users visit a company branded IdeaScale portal
- They post ideas, suggestions and comments
- They may also expand upon other ideas
- They vote other ideas up and down
- Highly rated and expanded ideas automatically “bubble” to the top
Get Satisfaction is a direct connection between people and companies. Get Satisfaction provides real-time, dynamic customer support content that leverages the wisdom of crowds.
Engaging with customers drives improved customer loyalty and satisfaction. Quickly respond to customer concerns, promote the best answers, and point customers to the most up-to-date information. Get Satisfaction is open, transparent, and free. You’re free to ask, free to answer, and free to start a new conversation. Everyone is invited and encouraged to participate: companies, employees, customers — anyone with an opinion, an answer, or something to say.
So pick one of these idea management tools and engage your business stakeholders to constantly improve your product / service. What is my favorite of all these? Mostly I prefer the free or almost free service to start with.
Keep those comments coming !
